Under New York's transportation-network-company law (VTL Article 44-B) and the companies' own policies, coverage tiers on the driver's app status:
- App off — only the driver's personal auto policy applies, and personal policies routinely exclude livery use. This is the worst scenario and the one carriers try hardest to place you in.
- App on, waiting for a ride request — contingent TNC coverage at reduced limits.
- En route to pick up or during a trip — $1.25 million in liability coverage. Passengers injured mid-trip are almost always in this tier.
The trip status log is in the company's hands, not yours, and it is obtainable — but only through a properly framed preservation demand and, if necessary, discovery. Within New York City, many rideshare vehicles also carry for-hire-vehicle coverage regulated by the TLC, which adds another layer worth checking.